Reviewing our site reviews: highly satisfied customers!

6 May, 2014 by Marieke van de Rakt – 5 Comments

We have been doing website reviews for more than 3 years now. Recently, we decided to update our format. We now offer different types of reviews, varying in depth of the analysis and in price accordingly. After completing a review, we usually have some contact with our customers (we answer questions about the review), but we were relatively clueless about the effects of our reviews. Do people really implement our advice? And are they satisfied? Do our reviews lead to more traffic and sales or to higher ranking in Search Engines? Time for a little research!

Very satisfied customers

A few weeks ago we asked our site review customers to give their opinion about the review we did for their websites. More than 100 of our customers took the time to fill out our short questionnaire (thanks guys!). Not at all surprisingly, most of our customers (82 %) have a WordPress site. They mostly maintain a blog, or a company site. We have customers from all over the world, but the United States, United Kingdom, Australia and the Netherlands are home countries to most of our clients.

We first asked our customers to indicate on a scale from 1 to 10 how satisfied they were with the review we made for them. A very large majority (67 %) was very satisfied with our review, rating it with an 8 or higher.

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